At AirgunPro, customer satisfaction is our priority. We understand that buying an airgun, scope, or accessory online requires trust, and we are committed to providing genuine products and fair support whenever you need us.

Please read our return and refund guidelines carefully.

1. Order Cancellation

You can request to cancel your order before it has been dispatched from our warehouse.

• Orders cancelled before dispatch are eligible for a refund after applicable payment gateway or transaction charges, if any.
• Once an order has been shipped, it cannot be cancelled.

2. Damaged, Defective, or Wrong Product

We take great care in packaging every order. However, if you receive a product that is:

• Damaged during transit
• Defective on arrival
• Different from what you ordered
• Missing parts or accessories

Please contact our support team within 48 hours of delivery with:

• Your Order ID
• Clear photos or videos of the issue
• Images of the original packaging

After verification, we will arrange a replacement, repair assistance, or refund, depending on the situation.

3. Return Eligibility

To be eligible for a return or replacement, the product must:

✔ Be unused and in its original condition
✔ Include original packaging, manuals, accessories, and tags
✔ Have no signs of physical damage, tampering, or modification
✔ Be returned only after approval from our customer support team

4. Change of Mind / Wrong Order

As airguns and precision shooting equipment require careful handling, we request customers to check product specifications before placing an order.

Returns due to:

• Ordering the wrong product
• Change of preference
• Not reading product specifications

may not be accepted. If approved in exceptional cases, a return handling or restocking charge may apply.

5. Non-Returnable Items

The following items are generally not eligible for return:

• Products showing signs of use or damage caused after delivery
• Products returned without original packaging or accessories
• Products altered, repaired, or modified by unauthorized persons
• Items returned without prior approval from AirgunPro

6. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

• Approved refunds will be processed to the original payment method.
• Refund timelines may vary depending on your bank or payment provider.
• Shipping charges (if applicable) are generally non-refundable unless the error was on our side.

7. Manufacturer Warranty

Many products are covered by the manufacturer’s warranty.

For warranty-related issues after the return period, customers may contact the manufacturer directly or reach out to AirgunPro, and we will guide you through the warranty process.

8. Need Help?

We’re always here to assist you.

For return, replacement, or refund requests, please contact our customer support team with your Order ID and product details.

AirgunPro Customer Support
📧 Email: support@airgunpro.com
🌐 Website: www.airgunpro.com

A Note From AirgunPro

We carefully inspect and pack every product before dispatch. We encourage customers to review product specifications, compatibility, and legal requirements before placing an order. Our goal is to ensure you receive the right product and enjoy a smooth, trustworthy shopping experience.